ISAGO Audit Preparation is one of the safety audits that are a key tool for organizations to identify and manage risks. They are an essential part of any safety management system (SMS).
A safety audit is an evaluation of the safety management system. Accordingly, it this includes the organization’s risk assessment, hazard control, and preventive measures. The audit may be conducted internally or by an external party, such as regulatory authorities or insurance companies.
Undoubtedly, the goal of a safety audit is to identify hazards and risks. In particular, to reduce their occurrence or severity. It can help organizations improve their compliance with laws and regulations. Additionaly, maintain insurance coverage, and improve customer satisfaction as well as employee morale.
What is ISAGO?
The International Air Transport Association (IATA) has developed a set of standards for aviation ground operations safety, known as the ISAGO.
These standards evaluate ground operators’ compliance with IATA safety regulations.
The IATA ISAGO audit is a formal assessment process that takes place at least once every two years to evaluate airports and airlines against these international safety standards.
The (ISAGO) is based on a “backbone” of audit standards applicable to all ground operators worldwide, and a consistent set of standards related to the specific activities of all ground staff. This enables ISAGO audits to be consistent with multinational ground handlers and smaller companies providing services at a single site.
The ISAGO audit process consists of four steps: Audit Planning, Audit Implementation, ISAGO Results and Audit Recommendations.
It is important for airlines to take the ISAGO audit process seriously, as it provides them with a roadmap on how to improve their safety management systems.
ISAGO Audit Disciplines /Scope:
ISAGO covers multiple disciplines, to list;
- AGM Aircraft Ground Movement
- CGM Cargo and Mail Handling
- HDL Aircraft Handling and Loading
- LOD Load Control
- ORM Organization and Management
- PAB Passenger and Baggage Handling
ISAGO Registration:
In the first place, IATA certified ISAGO auditors conduct the formal certification process. Meanwhile, this means conformance with the applicable ISAGO Standards and Recommended Practices (GOSARPs) contained in the ISAGO Standards Manual, also known as ISAGO Registration (GOSM).
Hence, the ISAGO Registration applies to the GSP’s whole organization and requires the GSP to demonstrate that ground activities at one or more of its stations are likewise in accordance with applicable GOSARPs. Consequently, a station that passes satisfactorily the audit will be ISAGO Station Accredited.
Why do you need ISAGO Audit Preparation?
Obviously, challenges in ground operations are still there despite all efforts to improve safety and efficiency. Consider the following numbers;
- The huge increase in the number of complaints IATA received over the last three years, reaching over 11,000.
- and the average increase from 3 to 20 each audit compared to prior years attest to the fact that there are still more challenges in ground operations.
Why to choose our ISAGO Audit Preparation consulting?
- Without a doubt, the audit process is a time, budget and efforts consuming and stressful activity for your company. So, allow our team of qualified ISAGO auditors take this burden to overcome this challenge.
- Our experienced certified auditors evaluate the ground operations processes and procedures at your stations as well as the management and oversight systems in place at the corporate headquarters.
- All our ISAGO preparation audits are IATA standards compliant. To emphasize, all of our auditors have admitted to the IATA Charter of Professional Auditors and have taken training and qualifiications by IATA.
- You will benefit from using our integrated Quality and Safety Management System Software (AVISAV QSMS) for best results.
Benefits of using our ISAGO Audit Preparation consulting
- ISAGO Audit Preparation Analysis of audit results confirmed that the ISAGO audit improved the quality of audit reports, increased focus on management systems, and facilitated consistency of ground operations processes between GSP headquarters and its network.
- We help your organization:
- In the first place, increase oversight and focus on improving performance and training of staff.
- Second, stay compliant with the IATA standards and guidelines.
- Third, reduce the risk of accidents or incidents and much more.
- Not only that , but also increase revenues
- With this purpose in mind, improve customer service levels and increase customer retention ratio.
How does our ISAGO Audit Preparation work?
- At first, we define the scope of the ISAGO Audit Preparation: To explain, this process usually involves our auditors and auditee company having extensive discussions and agreeing on the preparation plan including: Planning, Implementation and Recommendations.
- First, getting our ISAGO auditors assigned to your airport or airline.
- Second, scheduling a site visit at your airport or company premises.
- Third, you will get an ISAGO Preparation report that will contain findings.
- Additonnaly, we provide proposed appropriate corrective or preventive actions;
- And, all the recommendations for improvement in your system
In other words, we develop clear processes for resolving findings in the audit area, with follow-up activities to ensure we do this within an acceptable time frame.
ISAGO Audit Preparation roadmap for preparation and implementation
- We start ISAGO Audit Preparation by performing gap analysis against latest ISAGO standards according to company scope of services;
- the gap analysis will cover all departments:
- Operations
- Quality,
- Safety,
- HR,
- the gap analysis will cover all departments:
- Develop / Update;
- the current policies,
- SOPs
- Manuals
- Systems
- Deliver training and awareness sessions
- Develop corrective actions to ensure full implementation
Interested in preparing for ISAGO?
Contact our team at info@avisav.com for headquarters audit and an initial station audit for accreditation preparation.